The Family Centre Facilities

The Centre will bring together specialist advice and professional support services in one location to improve the life chances of 800 children with severe sensory impairments and other complex health challenges. This setting, where our specialist advice and professional support service can work in partnership with families, will have a significant impact in providing integrated support and advice and helping parents to acquire the knowledge and confidence they need.


At our purpose built Centre we will be able to provide

One single venue where families can become part of a community and support each other.

As one mother tells us: “I need to be able to talk to another mother who has gone through this.”

A trusted accessible place where families and children can meet for fun and stimulating activities including birthday parties and after school clubs.

Friendships will be forged because: “The people with a disabled child get it straight away. It’s just like an instant friendship.”

A centre for professionals to receive training on understanding the perspective of parents and how to support them.

The new 500m2 Centre will comprise:


  • A meeting room, allowing 5-10 meetings per week to take place.

  • A training room as a venue for up to 20 hours of parent training per week for up to 25 parents per session

  • A home intervention room set up as a mock home where teachers can demonstrate a range of ways to improve their child’s communication, learning and development from a young age right up to the transition to independent living.

  • A parent support room for counselling and emotional support immediately after diagnosis. It will also provide a space for family support groups.

  • A knowledge hub to give parents and professionals access to the latest information. It will also house a video conference facility so that professionals can link up.

  • A multi-space will enable us to run ten after school clubs per week. Clubs will take up to eight children enabling 80 families per week to benefit from extra respite. The space will also be used to run holiday activity clubs and host birthday parties at weekends.

  • A professionals’ workspace as a hub for outreach workers to meet and share expertise and experience with each other

  • An Audiology Suite so parents can have their children’s hearing tested in a friendly local venue outside the sometimes stressful environment of the hospital